Valacia Subscription Terms

These Subscription Terms ("Terms") govern your use of Valacia™, the self-serve one-page website platform operated by Linko Vectis Ltd. They apply from the moment you create an account, whether you stay on the free Starter plan or move to a paid plan. They are written to be read - plain English, every figure the total payable, and nothing hidden in a schedule.

These Terms cover the Valacia subscription only. If we are designing and building a bespoke website or app for you, that is a different agreement: see our Terms And Conditions For Builds And Hosting. The full price list is on the Valacia pricing page.

1. Who These Terms Are Between

• Us: Linko Vectis Ltd ("Linko Vectis", "we", "us", "our"), a company registered in England and Wales, company number 17200208, registered address Office 1193, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom. Registered with the Information Commissioner's Office (ICO) under reference ZC153121.
• You: the person or business that creates a Valacia account ("you", "your", the "Subscriber"). If you are creating an account for a business, you confirm you are authorised to accept these Terms on its behalf.
• Contact: connect@linkovectis.com.

2. Definitions

• "Valacia" or the "Platform" means our self-serve one-page website platform, reached at valacia.app, on which your Site is generated, published and hosted.
• "Site" means the single-page website generated and published for you on the Platform, including the content you supply for it.
• "Plan" means the Starter, Pro or Business plan you are on, as described on the pricing page at the time you sign up.
• "Subscription Period" means the month or the year, as applicable, that you have paid for in advance.
• "End-User Data" means personal data about your own customers and visitors that reaches us through your Site - for example a contact enquiry or an appointment request.
• "UK Data Protection Law" means the UK GDPR and the Data Protection Act 2018, as amended or replaced.

3. What A Valacia Subscription Gives You

3.1 Valacia generates a finished one-page website from a short form and publishes it for you. The Platform is static-first and runs on Google Cloud. There is no editor to learn and no half-built skeleton to finish.

3.2 What each Plan includes is set out on the pricing page and, in summary:

• Starter (free forever) - one live one-page Site on a Valacia subdomain, hosted on Google Cloud, fast and SEO-ready by default, carrying a small "Powered By Valacia" badge.
• Pro - everything in Starter, plus your own custom domain, the "Powered By Valacia" badge removed, contact and enquiry forms, and priority managed updates.
• Business - everything in Pro, plus a native booking system for appointment requests with email confirmations, and a priority enquiry inbox.

3.3 Every Plan is one page. Valacia builds a single, finished page - that is the product, not a limitation we are working around. If you need a multi-page website or a web app, that is a bespoke build under our separate build terms.

3.4 We may improve the Platform, add features and change how it works. We will not remove a material feature from a Plan you are paying for without telling you first (see section 13).

4. Billing And Payment

4.1 Charged in advance. Paid Plans are charged in advance for each Subscription Period - monthly plans on each monthly renewal date, annual plans once a year on the annual renewal date. The Starter plan is free and is never charged.

4.2 Every published figure is the total payable. The prices below are the current published prices for the Platform:

4.3 No setup fee, no commission. There is no setup or activation fee on any Plan. We take no commission on bookings or enquiries made through your Site, and we charge no per-booking, per-member or per-staff fee. Money your customers pay you is yours; it does not pass through us.

4.4 Annual plans. An annual Plan is paid twelve months up front, at two months' discount on the monthly price. It runs to the end of the twelve months you have paid for.

4.5 Currency. All prices are in pounds sterling.

4.6 Failed payment. If a payment fails we will tell you and give you a reasonable opportunity to put it right. If it stays unpaid after that, we may move your account to the free Starter plan or suspend the paid features, and section 6.4 describes what that means for your Site.

4.7 Your own domain. Where you use your own custom domain on a paid Plan, that domain is registered to you and billed by your registrar. Its registration and renewal fees are yours, not ours, and they are separate from the Plan price.

5. The Price Hold

5.1 This is the clause every other page quotes. Where the price hold is mentioned anywhere else on this website, it means exactly this and never more:

The price of an active subscription will not be increased for at least twelve months from sign-up. Any increase after that is notified at least thirty days ahead by email, and you may cancel before it takes effect at no charge. Published prices may change for new customers at any time.

5.2 What it is not. This is a twelve-month hold followed by thirty days' written notice. It is not a permanent or unconditional price guarantee, and we will not describe it as one. We would rather publish a promise we can keep than one we cannot.

5.3 Notice. Notice of an increase is sent by email to the address on your account, at least thirty days before the first Subscription Period it applies to. If you cancel before that date, you are never charged the new price.

5.4 New customers. The published price list can change at any time for people who have not yet signed up. That is the only thing that changes.

6. Cancellation, Downgrading And Refunds

6.1 Monthly Plans are rolling. There is no minimum term, no notice period and no cancellation fee. You may cancel at any time by emailing connect@linkovectis.com. Your paid features continue to the end of the month you have already paid for, and you are not charged again.

6.2 Annual Plans run to the end of the year paid for. An annual Plan is paid twelve months up front. If you cancel part-way through, the Plan continues until the end of that twelve-month period and then stops; it does not renew.

6.3 The refund position, stated plainly. Cancelling stops future charges; it is not a refund of the period you have already paid for. We do not refund the unused part of a month on a monthly Plan, or the unused months of an annual Plan. If we get something badly wrong, ask us - we would rather sort it out than hide behind this clause. Nothing here removes any statutory right you have that cannot lawfully be excluded.

6.4 What happens to your Site. If you move from a paid Plan to the free Starter plan, your Site stays live under the Starter plan's terms: it is served on a Valacia subdomain and the small "Powered By Valacia" badge returns. If you close your account entirely, the Site stops being published at the end of the Subscription Period you have paid for.

6.5 Your domain stays yours. A custom domain you use with Valacia remains registered in your name. You can point it wherever you like, whenever you like, and you do not need our permission to do it.

6.6 Cancellation by us. We may end or suspend your subscription on reasonable written notice, and immediately where section 7 (acceptable use) is seriously or repeatedly breached. Where we end a paid subscription for a reason that is not your breach, we refund the unused part of the Subscription Period you have paid for.

7. Acceptable Use

7.1 You are responsible for the content of your Site, including its accuracy, its suitability and confirming that you have the right to publish it.

7.2 You agree not to use Valacia to publish, host, send or do any of the following:

• Anything unlawful, or that infringes the intellectual property, privacy or other rights of anyone else.
• Content that is defamatory, harassing, discriminatory, or that promotes violence or self-harm.
• Adult content, or anything unsuitable for a general audience arriving from a search result.
• Malware, phishing pages, deceptive redirects, or anything designed to mislead a visitor about who they are dealing with.
• Unsolicited bulk email, or the use of any Valacia sending domain to send marketing you have no permission to send.
• Attempts to probe, scan, overload or gain unauthorised access to the Platform, to another customer's Site or data, or to the underlying infrastructure.
• Reselling, sublicensing or reproducing the Platform itself, or scraping it in bulk, without our written agreement.

7.3 You confirm that any personal data you publish or collect through your Site is handled lawfully, and that you have given your own customers the privacy information UK Data Protection Law requires.

7.4 If we believe a Site breaches this section, we may remove the offending content or suspend the Site. Except where the breach is serious, unlawful or ongoing, we will tell you first and give you a chance to put it right.

8. Availability And The Honest Limits

8.1 We will provide the Platform with reasonable skill and care. We are equally clear about what a subscription does not promise:

• Uptime. Valacia runs on Google Cloud and we act quickly when something goes wrong, but we do not guarantee the Platform or your Site will be available without interruption or entirely free of faults. Availability depends in part on Google Cloud and other third parties we do not control.
• Bookings are deliberately minimal. The Business plan's booking system handles appointment requests and email confirmations. It does not take payments or deposits, and it does not do SMS reminders, calendar sync or staff management. If you need scheduling that does all of that, that is a bespoke build, not a Valacia plan.
• Search rankings. Every Site is pre-rendered, static-first and ships with metadata, a canonical URL, a sitemap and structured data. That is a speed and quality standard - it is not a promise about where you rank in search, which no honest provider can guarantee.
• Third parties. The Platform relies on third-party services, including Google Cloud. Their terms, availability and pricing are outside our control, and we are not responsible for their acts, omissions or outages.

8.2 Except as expressly stated, and to the fullest extent permitted by law, all other warranties, conditions and terms - whether express or implied - are excluded. Nothing in these Terms excludes any statutory right you have that cannot lawfully be excluded.

9. How Your Data Is Handled

9.1 Two different roles. For the account and billing data we hold about you as our Subscriber, we are the Controller, and our Privacy Notice explains what we collect, why, and how long we keep it. For End-User Data reaching us through your Site, you are the Controller and we act as your Processor. Section 10 sets out the processing terms.

9.2 Separation between customers. Your Site, its content and its data are kept logically isolated from every other customer on the Platform, hosted on Google Cloud, with access controlled by Google's own identity and security rules. Valacia is designed so that one customer cannot reach another customer's Site or data.

9.3 Security. We use appropriate technical and organisational measures to protect the data we process, including encryption in transit, access control and least-privilege administrative access. No system is perfectly secure, and we do not pretend otherwise.

9.4 We do not sell your data. We do not sell, rent or share your data or your End-User Data for anyone else's marketing, ever.

10. Data Processing Terms

This section is the data processing agreement required by Article 28 of the UK GDPR, for the End-User Data we process on your behalf.

10.1 Subject Matter And Duration

We process End-User Data for as long as your subscription is active, and only to operate, host and support your Site.

10.2 Nature, Purpose And Types Of Data

The processing is hosting, transmission, storage and email delivery. The personal data is what your own visitors submit through your Site - typically a name, an email address, a telephone number, a message and, on the Business plan, the details of an appointment request. The data subjects are your customers and prospective customers. You must not use your Site to collect special category data or criminal offence data.

10.3 Our Obligations

• We process End-User Data only on your documented instructions - which, unless you tell us otherwise in writing, are these Terms and your use of the Platform - unless UK law requires otherwise, in which case we will tell you first where we are allowed to.
• Everyone with access is bound by a duty of confidentiality.
• We keep the technical and organisational measures described in section 9.3.
• We will help you, so far as is reasonable, with data subject requests, security incidents, breach notification and data protection impact assessments.
• We will tell you without undue delay if we become aware of a personal data breach affecting End-User Data.
• We will make available the information you reasonably need to show we meet these obligations.

10.4 Sub-Processors

You authorise us to use sub-processors to deliver the service. Today those are Google Cloud, which provides the hosting and platform infrastructure, and our transactional email provider, which delivers enquiry and booking confirmation emails from the Valacia sending domain. We remain responsible to you for what they do with End-User Data. If we intend to add or replace a sub-processor, we will tell you in advance so you can object, and you can ask for the current list at any time at connect@linkovectis.com.

10.5 International Transfers

Where a sub-processor processes End-User Data outside the United Kingdom, that transfer is made under a lawful safeguard - either UK adequacy regulations for the destination country, or the International Data Transfer Addendum to the EU Standard Contractual Clauses.

10.6 Deletion At The End

When your subscription ends, we delete the End-User Data we process on your behalf within a reasonable period, unless you instruct us otherwise in writing and we agree, or UK law requires us to keep it for longer. Backups age out on their normal cycle.

11. Intellectual Property And Our Marks

11.1 Your content is yours. You keep ownership of the text, images, logos and other material you supply for your Site. You grant us a non-exclusive licence to host, reproduce, adapt technically and publish that material, solely so we can generate, publish and serve your Site.

11.2 The Platform is ours. Valacia itself - the Platform, its templates, its code and everything underlying it - belongs to us or our licensors. Your subscription is a licence to use the service, not a transfer of ownership of any part of it. Valacia is a hosted platform, and a subscription does not include a copy of its source code.

11.3 Third-party and open-source components remain subject to their own licences, and the Google Cloud terms apply to the underlying platform.

11.4 Our marks. Linko Vectis is a registered UK trade mark of Linko Vectis Ltd, UK trade mark no. UK00004383595. Valacia is our unregistered trade mark. Nothing in these Terms gives you the right to use either.

11.5 The badge. The free Starter plan carries a small "Powered By Valacia" badge that links back to us and cannot be removed on that plan. Removing or obscuring it while on the free plan is a breach of these Terms. The badge is removed on Pro and Business, and returns if you move back to the free plan.

12. Liability And Caps

12.1 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.

12.2 Subject to clause 12.1, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, for loss or corruption of data beyond our reasonable control or that of Google Cloud, or for indirect or consequential loss - whether in contract, tort (including negligence), breach of statutory duty or otherwise.

12.3 Subject to clause 12.1, our total aggregate liability arising out of or in connection with the subscription in any twelve-month period is limited to the total subscription fees you have paid us in the twelve months immediately before the event giving rise to the claim. Where you are on the free Starter plan and have paid us nothing, that cap is £50.

12.4 You are responsible for, and agree to indemnify us against, claims arising from the content you publish through your Site or from your breach of section 7.

12.5 We are not liable for failures or delays caused by matters beyond our reasonable control, including the acts, omissions or outages of third parties such as Google Cloud or your domain registrar.

13. Changes To The Service And To These Terms

13.1 We may update these Terms from time to time. The version in force is the one published on this page, and the "Last updated" date reflects the latest revision.

13.2 Where a change materially reduces what your Plan gives you, or materially increases your obligations, we will give you at least thirty days' notice by email, and you may cancel before it takes effect at no charge. Price changes are governed by section 5, which is stricter and takes precedence.

13.3 Minor changes - clarifications, corrections and changes required by law - take effect when published.

14. Governing Law And Jurisdiction

14.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

14.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

15. General And How To Contact Us

15.1 Entire agreement. These Terms, together with our Privacy Notice and the published price list, form the entire agreement between us for the Valacia subscription.

15.2 Assignment. You may not assign your rights under these Terms without our written consent. We may assign or subcontract our obligations provided your level of service is not adversely affected.

15.3 Severance and waiver. If any provision is found unenforceable, the rest remain in full force, and a failure or delay in exercising a right is not a waiver of it.

15.4 Third parties. No one other than you and us has any right to enforce these Terms.

15.5 Notices. We send notices to the email address on your account. You can send notices to connect@linkovectis.com.

15.6 Contact. Questions about these Terms, about your subscription, or about how we handle data can be sent to connect@linkovectis.com. A real person reads it.

See also our Privacy Notice, our Terms And Conditions For Builds And Hosting and the Valacia price list.