Terms And Conditions

These Terms and Conditions ("Terms") govern the supply of software design, development and hosting services by Linko Vectis Ltd to its clients. By instructing us, accepting a written quotation, or paying an invoice for our services, you agree to these Terms. Where we have entered into a separate written service agreement with you, that agreement takes precedence over these Terms to the extent of any conflict. These Terms apply from 10 August 2026.

1. Who We Are

These Terms are issued by:

• Linko Vectis Ltd ("Linko Vectis", "we", "us", "our"), a company registered in England and Wales.
• Company number: 17200208.
• Registered address: Office 1193, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW, United Kingdom.
• Data protection registration: registered with the Information Commissioner's Office (ICO) under reference ZC153121.
• Contact: connect@linkovectis.com.

We are a UK technology firm. We design and build custom, cloud-native software - custom SaaS applications and the mobile apps that extend them, and we offer to host, run and manage them on your behalf on Google Cloud.

2. Definitions

• "Application" means the custom SaaS application we design and build for you, together with any mobile app we build to extend it, and its files, code and configuration.
• "Managed Service" means the ongoing monthly service under which we host, secure, monitor, back up, maintain and make Minor Updates to a custom SaaS application we operate for you, in your own Google Cloud project, under the IAM permissions you grant.
• "Minor Update" means a change to something your Application already does which one of our engineers can complete within about half a working day, and which does not change how your Application is built or what it stores. Clause 4.3 sets out what is and is not a Minor Update.
• "Domain" and "DNS" mean your internet domain name and the Domain Name System settings that control where it points.
• "Google Cloud" / "Firebase" means Google Cloud Platform and Google Firebase, the platforms on which Applications are built and run.
• "IAM" means Google Cloud's Identity and Access Management - the system that controls which people and services can access a Google Cloud project, and with what permissions.
• "Quotation" means a written quotation issued by us setting out the confirmed scope and fees for your project.
• "Scoping Sprint" means the fixed-fee scoping engagement under which we produce a written specification and a fixed-price Quotation for a Custom SaaS Application.
• "UK Data Protection Law" means the UK GDPR and the Data Protection Act 2018, as amended or replaced.

3. The Custom SaaS Application

3.1 We design and build your Application to fit your business and prepare it to go live. Unless your Quotation says otherwise, your Application is built on Google Firebase, part of Google Cloud, in a Firebase project inside a Google Cloud project owned by your company and linked to your own Google billing account - from day one. It is built there from the start because your Application's server-side functions run inside that project, so building it anywhere else would only mean moving them later. We work in that project under IAM permissions you grant, and you can review, narrow or revoke them at any time.

3.2 Where you do not already have them, we help you set up the Google Cloud project and Google billing account as part of building your Application - both created in your company's name and owned by you from the start. Google bills the infrastructure your Application uses directly to you, under that billing account, at Google's own prices.

3.3 An Application normally begins with the Scoping Sprint, which produces a written specification and a fixed-price Quotation. The Scoping Sprint fee is credited in full against the Application where you proceed on the resulting Quotation within six months.

3.4 The scope of your Application is agreed in advance and confirmed on a written Quotation before any work starts. We will not begin chargeable work on the Application until the Quotation is accepted.

3.5 Material changes to the agreed scope while we are building your Application (for example, significant new features or integrations) are handled as additional work, scoped and quoted separately and confirmed with you before we proceed.

3.6 You agree to provide the content, materials, approvals and information we reasonably need to complete your Application in a timely way. Delays in providing these may affect the delivery timetable.

3.7 Running your Application is a separate decision. The Application fee covers designing and building your Application and preparing it to go live. It does not include running it afterwards, and running is never included in the price of building. Once your Application is live you may either take the Managed Service (Section 4), or run the Application yourselves, in which case we hand over the code, the configuration and the documentation, and narrow or remove our access when you ask. You may take up the Managed Service later, or end it and run the Application yourselves, at any time.

4. The Managed Service

4.1 Where we operate your Application for you, the Managed Service keeps it hosted, secure and maintained each month - in your own Google Cloud project, under the IAM permissions you grant - so you never have to wonder whether your Application is online, who is looking after it, or what to do when something needs attention.

4.2 What the monthly Managed Service includes:

• Hosting - we run your Application on Google Cloud and keep it served around the clock.
• SSL certificate - set up and renewed so it does not lapse.
• Uptime monitoring - we monitor whether the Application is online so we can act quickly if it goes down.
• Backups - managed backups on Google Cloud, so the Application can be recovered quickly.
• Security patching and dependency updates - the platform and the libraries your Application depends on are kept patched and current.
• Minor updates - an unlimited number of Minor Updates to your Application, worked one at a time in the order you send them. Clause 4.3 sets out exactly what counts.

4.3 Minor Updates, and what counts as new work. The Managed Service fee is set on your Quotation and depends on what your Application needs to run. It includes an unlimited number of Minor Updates. There is no allowance to use up, nothing carries over from one month to the next, and no Minor Update is charged separately.

Minor Updates include:

• wording, images and other content already in your Application;
• adding, renaming or removing a field on a form or screen that already exists;
• changing a price, a rate, an opening time, an email template, a notification, or another setting your Application already uses;
• adjusting a layout, a colour or a label;
• adding, removing or changing a user and the permissions they hold;
• adding a column to an existing report, drawn from data you already store;
• correcting anything that is not working the way your Quotation specified.

New work, which we scope and quote separately, includes:

• anything your Application does not do yet, such as a new feature, a new screen, a new report or a new journey through the system;
• connecting your Application to another system or service;
• changes to how your data is structured or stored;
• a redesign of your Application or a substantial part of it;
• work that needs someone else's licence, design work, or data migration;
• any single change that would take more than about half a working day of our time.

How we work through them. There is no cap on how many Minor Updates you send. We work them one at a time, in the order they arrive, and we tell you when to expect each one. If a request turns out to be new work rather than a Minor Update, we will tell you before we start it and quote it. Telling you which side of the line a request falls on is not itself chargeable. We will never quietly charge you for something you asked for as a Minor Update, and we will never quietly leave it undone. If your requests consistently arrive faster than we can complete them, we will say so and offer you either a booked block of development time or a revised Managed Service fee on at least thirty days' written notice under clause 5.4. We will not simply slow down or stop.

Minor Updates apply only while we operate your Application under the Managed Service. Work outside the Managed Service is scoped and quoted separately, and confirmed with you before we begin.

4.4 DNS management. Where your Application is served on your Domain, we need management access to your DNS settings, so we can point your Domain at the hosting, set up and renew your SSL certificate, keep the Application reachable and fix problems quickly. Your Domain remains entirely yours; we use DNS access solely to operate and maintain your Application, and where your email runs on the same Domain we take care not to disturb it.

4.5 Your Application's Google Cloud and Firebase infrastructure is billed to you directly by Google under your own billing account, at Google's own prices; we do not resell Google Cloud or add a margin to it. The Managed Service fee covers our work operating your Application, and is the only fee payable to us for the run.

5. Fees And Payment

5.1 Indicative and published pricing. The Custom SaaS Application and Managed Service figures below are starting points: the exact figures depend on the size and scope of your project and are confirmed on a written Quotation before any work begins. The Scoping Sprint is a fixed fee. Valacia prices are the published prices for the Platform, and every Valacia subscription is governed by the separate Valacia Subscription Terms.

5.2 All prices are quoted in pounds sterling and are the total fees payable for the services described. The only additional amounts are the third-party and out-of-scope costs set out in clause 5.6.

5.3 Application and Scoping Sprint fees are invoiced as set out in your Quotation. Managed Service fees are billed monthly in advance. Valacia subscriptions are billed as set out in the Valacia Subscription Terms. Unless stated otherwise, invoices are due within 14 days of the invoice date.

5.4 We may revise the Managed Service fee from time to time on at least thirty days' written notice. Any change will not take effect during a billing period you have already paid for.

5.5 We may suspend the Managed Service where invoices remain unpaid after reasonable written notice, and will give you the opportunity to settle outstanding amounts first.

5.6 Your Domain registration and renewal fees are billed by your registrar and are your responsibility unless agreed otherwise in writing. Your Application's Google Cloud and Firebase infrastructure is billed to you directly by Google under your own billing account (clause 4.5). Costs of other third-party services or licences your Application relies on, and any work outside the Managed Service, are also your responsibility and are quoted before we begin.

6. Responsibilities - Clear Lines Both Ways

We look after the running of the Application we operate for you; you look after your Domain, your content and your business's use of the system.

6.1 We Look After

• Hosting on Google Cloud, the SSL certificate, uptime monitoring, managed backups, and security patching and dependency updates.
• DNS management on your behalf where your Application is served on your Domain, and keeping the Application online and current within the Managed Service.
• Unlimited Minor Updates to the Application while we operate it, worked one at a time in the order you send them (clause 4.3).
• Quoting any work outside the Managed Service before we start it.

6.2 You Look After

• Your Domain registration and its renewal fees - the Domain is yours and is billed by your registrar unless agreed otherwise.
• The content and data you put into the Application, including its accuracy, suitability, and confirming you have the rights to use it.
• Telling us what changes you want, and any third-party services or licences your Application relies on and their costs.
• Any costs outside the Managed Service, such as new features or ongoing development.
• Your Google billing account and Google's charges for your Application's infrastructure - billed to you directly by Google.
• The IAM permissions our team holds in your project - you grant them, and you can review, narrow or revoke them at any time.

6.3 You confirm that any content, materials or instructions you provide do not infringe the rights of any third party and do not breach any applicable law. You agree to indemnify us against claims arising from content you provide or instruct us to publish.

7. Intellectual Property And Ownership

7.1 Your Application is yours. On full payment of the Application fee and any amounts then due, the completed Application - its files, code and configuration as delivered - belongs to you.

7.2 We retain ownership of any pre-existing tools, libraries, frameworks, components and know-how we use ("Background IP"). We grant you a non-exclusive licence to use our Background IP to the extent it is embedded in your Application, for as long as you use the Application.

7.3 Third-party and open-source components remain subject to their own licences. Where your Application is built on Google Firebase and Google Cloud, their terms apply to the underlying platform.

7.4 You retain ownership of all content, trade marks, logos and materials you provide to us.

7.5 No lock-in. Nothing in this Section prevents you from taking your Application elsewhere. Your Application already runs in a Google Cloud project you own; on exit we hand over the complete project materials and remove our access (see Section 12).

7.6 Our marks. Linko Vectis is a registered UK trade mark of Linko Vectis Ltd, UK trade mark no. UK00004383595. Valacia is our unregistered trade mark. Nothing in these Terms gives you the right to use either.

8. Third-Party Services

8.1 Where we host your Application, it runs on Google Cloud / Google Firebase. Your Application may also rely on other third-party services, integrations or licences (for example analytics, payment providers, email services or fonts).

8.2 Those third parties operate under their own terms, and their availability and pricing are outside our control. We integrate third-party services where agreed, but we are not responsible for their acts, omissions, outages or changes.

8.3 Where a third-party service requires a licence or subscription, the cost of that service is your responsibility unless we have agreed otherwise in writing.

9. Data Protection

9.1 Our processing of personal data is described in our Privacy Notice, which forms part of these Terms.

9.2 Controller and Processor. Where your Application handles personal data on your behalf, you are the Controller and we act as Processor, processing that data only on your documented instructions and only to operate and maintain your Application. The detailed processing terms are set out in your service agreement.

9.3 In respect of personal data we hold about you as our client and contact (for example, for billing and correspondence), we are the Controller, as described in our Privacy Notice.

9.4 Data location. An Application we host runs in its own dedicated, isolated Google Cloud / Firebase project owned by you - never co-tenanted with anyone else - and the Google Cloud regions it uses are agreed with you and recorded in your Quotation or service agreement. Where your Application passes personal data to a third-party service (for example an email delivery provider), that service acts as a processor and is set out in your service agreement and our Privacy Notice.

9.5 We are registered with the ICO under reference ZC153121.

10. Warranties And The Honest Limits

10.1 We will provide our services with reasonable skill and care, and in line with these Terms and your Quotation.

10.2 We are candid about what hosting and backups can and cannot promise:

• Uptime. We host on Google Cloud, monitor your Application and act quickly when something goes wrong, but we do not guarantee the Application will be available without interruption or entirely free of faults. Availability also depends on Google Cloud and other third parties we do not control.
• Backups. Backups do not mean nothing will ever go wrong - they mean recovery is faster, because we are restoring a recent copy rather than rebuilding. The question becomes how quickly the Application can be restored, not whether it has been lost.
• Portability. Your Application is purpose-built for Google Firebase, which is what makes it fast, reliable and inexpensive to run. It is designed to move between Google Cloud projects, not onto a traditional web server, and running it somewhere else entirely would be a separate re-engineering project, which we would scope and quote on its own.

10.3 Except as expressly stated, and to the fullest extent permitted by law, all other warranties, conditions and terms - whether express or implied - are excluded. Nothing in these Terms excludes any statutory rights you have that cannot lawfully be excluded.

11. Liability And Caps

11.1 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

11.2 Subject to clause 11.1, we are not liable for any loss of profit, revenue, business, goodwill or anticipated savings; loss or corruption of data beyond our reasonable control or that of Google Cloud; or indirect or consequential loss - whether in contract, tort (including negligence), breach of statutory duty or otherwise.

11.3 Subject to clause 11.1, our total aggregate liability arising out of or in connection with the services in any twelve-month period is limited to the total fees you have paid us for the relevant service (the Application, the Scoping Sprint or the Managed Service) in the twelve months immediately before the event giving rise to the claim.

11.4 We are not liable for failures or delays caused by matters beyond our reasonable control, including the acts, omissions or outages of third parties such as Google Cloud or your Domain registrar, or your own failure to provide content, instructions or payment.

12. Termination Exit And Portability

12.1 Term. The Managed Service runs monthly from the date your Application goes live, until either party ends it in accordance with this Section.

12.2 Termination by you. You may end the Managed Service by giving us at least 30 days' written notice. We would rather earn your business every month than tie you in.

12.3 Termination by us. We may end the Managed Service on at least 30 days' written notice, and may suspend or end it where you are in material breach (including non-payment) and have not put it right within a reasonable period after we ask you to.

12.4 No lock-in, and your Application is never withheld:

• Your Domain stays yours. It remains registered to you, and we hand back full control of the DNS.
• You keep the project, in place. Your Application already lives in your own Google Cloud project, under your own billing account. When the Managed Service ends we hand over the complete project materials - code, configuration and documentation - remove our IAM access, and your Application keeps running where it is, at no charge.

12.5 Timing. Once the Managed Service ends, we stop monitoring, backing up and updating the Application. It keeps running in your own Google Cloud project - nothing is switched off by leaving - but from that point its operation is in your hands or your new provider's, and we will work with you and them to make the transition smooth.

12.6 There is no lock-in, and your Application is never withheld. You run your business; we will run your software, for as long as you would like us to.

12.7 Accrued rights and any provisions intended to survive termination (including Sections 7, 9, 10, 11 and 13) continue in force after the Managed Service ends.

13. Governing Law And Jurisdiction

13.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

13.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

14. General

14.1 Entire agreement. These Terms, together with your Quotation and any signed service agreement, form the entire agreement between us regarding the services. Where there is a conflict, the order of precedence is: (1) the signed service agreement, (2) the accepted Quotation, (3) these Terms.

14.2 Variation. We may update these Terms from time to time. The version in force is the one published at this page, and the "Last updated" date reflects the latest revision.

14.3 Assignment. You may not assign your rights under these Terms without our written consent. We may assign or subcontract our obligations provided your level of service is not adversely affected.

14.4 Severance and waiver. If any provision is found unenforceable, the rest remain in full force, and a failure or delay in exercising any right is not a waiver of it.

14.5 Contact. Questions about these Terms can be sent to connect@linkovectis.com.

See also our Privacy Notice and the Valacia Subscription Terms.